Smart Helpdesk for Communities & Offices

Digitize your complaint & request management with SAHAJDESK

SAHAJDESK is a smart helpdesk platform from Anicom Solutions that streamlines complaints, work orders, and approvals for housing societies, offices, hospitals, and campuses.

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3x faster resolution
with structured workflows
100% web & mobile
no app download required
124 active tickets today
Helpdesk dashboard illustration
Product of
Anicom Solutions
Nagpur, India

Why SAHAJDESK.in

Centralize complaints, automate assignments, and keep every stakeholder informed with a clean, interactive interface.

Ticket lifecycle tracking

Track every complaint from raised to resolved with clear status, timestamps, and comments.

Ideal for resident complaints, IT support tickets, and facility issues.
Role-based access

Separate logins for residents, staff, managers, and admins with precise permissions.

Built for housing societies, offices, hospitals, and educational campuses.
Alerts & notifications

Email, SMS, or WhatsApp-ready notifications for ticket creation, updates, and closures.

Configurable SLAs and escalation matrix for critical issues.
Smart analytics

Monitor response time, closure rates, category-wise volume, and staff performance.

Export-friendly reports for EC meetings and management reviews.
PWA-ready experience

Fast, mobile-first design that behaves like an app on Android and iOS browsers.

No installation barrier for residents and staff.
Customizable workflows

Configure categories, departments, SLAs, and approval chains without coding.

Tailor-made flows for different verticals by Anicom Solutions.

Built for real-world operations

Switch between use cases to see how SAHAJDESK can adapt to different environments.

1
Resident raises complaint
Leakage, housekeeping, security gate issues, common area lights, etc.
2
Auto-assign to staff
Facility manager gets notified, staff is auto-assigned based on category.
3
Track & close
Resident gets updates, EC gets analytics, everything stays documented.
1
Employees raise IT or facility tickets
System access, hardware issues, seating, pantry, housekeeping, etc.
2
Multi-team collaboration
IT, HR, admin, and vendors collaborate through one unified console.
3
Management visibility
Real-time dashboards on employee experience and support performance.
1
Nursing & staff requests
Maintenance, housekeeping, biomedical, and other service requests.
2
SLA-based routing
Priority routing for critical areas like ICU, OT, and emergency.
3
Compliance-friendly audit trail
Time-stamped logs for internal audits and quality certifications.
Community management
Community dashboard
Monitor all open tickets, categories, and pending approvals in one responsive view.
Analytics
Live analytics
Visual charts for EC meetings and management reviews, exportable as needed.
Support team
Empowered staff
Clear work queues and notifications keep teams aligned on priority tasks.

Deployment options

Start small or roll out across multiple locations. SAHAJDESK.in is fully managed and supported by Anicom Solutions.

Society Starter

For single residential societies and small complexes.

  • Up to 500 units
  • Complaint & request management
  • Basic reports & exports
  • Admin & staff logins
Popular
Enterprise

For corporate offices, hospitals, groups, and campuses.

  • Multi-location support
  • Advanced workflows & SLAs
  • Custom integrations (API)
  • Priority support
Custom

Tailor-made implementation by Anicom Solutions.

  • Custom modules & branding
  • On-premise / cloud hosting
  • Training & onboarding
  • Dedicated account manager

Let SAHAJDESK.in handle your helpdesk, so your team can focus on impact.

Share your requirement and the Anicom Solutions team will connect with you for a personalized walkthrough.

You can also reach us at info@anicomsolutions.in or via WhatsApp (link here).